Terms of trade.

Last updated 12 October 2026

1. About us and these terms

Valen Trading is a trading name of Butyros Limited, a company registered in England and Wales under company number 16497512. Our registered office is 60 Cheapside, London EC2V 6AX.

These terms govern use of this website and its quotation tools. The site is for people acting wholly or mainly for business purposes. It is not a consumer retail site.

2. Accounts

You must give accurate information, keep your login details confidential and use the account only for a business you are authorised to represent. Tell us promptly at [email protected] if you suspect unauthorised access. We may suspend access where reasonably necessary for security, misuse or verification.

3. Account activity

3.1 When you are logged in to your trade account on valentrading.com, we record your activity on the site. This includes searches, product views, baskets (including basket value), logins and sign-up.

3.2 We may use this account activity to serve your account. This includes helping you reorder, following up baskets you have not finished, and improving our range.

3.3 A summary of your account activity may be seen by the sales representative responsible for your account. When you contact us on WhatsApp, our assistant may also see your recent searches and baskets so it can reply to you.

3.4 We handle this information as set out in our privacy notice on valentrading.com. Valen Trading is a trading name of Butyros Limited.

4. Catalogue and availability

Catalogue content is information, not an offer to sell. A product marked Available is available to request through the quotation workflow. It is not a representation of physical stock on hand. Product identity, pack size, price, VAT, delivery area and availability are confirmed in the written quotation.

Search matches and price comparisons depend on the information submitted. You are responsible for checking the matched product, pack and quantity before accepting a quotation.

5. Shelf life on delivery

We guarantee a reasonable remaining shelf life on every dated line we deliver, and we never send short-dated stock without telling you first. Each product page shows the best-before date where we hold it and confirms it at dispatch where we do not. As our records mature we will publish a specific minimum per product, counted from the day of delivery. If a line arrives with less life than is reasonable for its kind, tell us within 5 working days of delivery and we will replace it or credit it.

6. Quotations and contracts

Submitting an application, basket, comparison or quote request does not place an order and does not create a contract. We may accept or decline any request. A sale contract forms only when you accept a written quotation in the stated way and we then issue written order acceptance.

The written quotation and order acceptance set the applicable product, price, VAT, delivery, payment, substitution, cancellation and claims terms. If they conflict with this website notice, the written quotation and order acceptance take priority for that transaction.

7. Prices

Trade prices are exclusive of VAT unless stated otherwise. Delivery charges and VAT are shown or confirmed before order acceptance. Prices remain subject to confirmation until a written quotation is issued.

8. Acceptable use

Do not scrape the catalogue, attempt unauthorised access, interfere with the service, upload malicious content or use another person's account. Website content and branding belong to us or our licensors and may not be copied for commercial use without permission.

9. Website responsibility

We take reasonable care in operating the site, but we do not promise uninterrupted or error-free access. Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for fraud or fraudulent misrepresentation, or death or personal injury caused by negligence.

10. Law and contact

These website terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. Contact us at [email protected] with questions.