Supply Terms & Conditions

These Terms & Conditions apply to all sales made by Valen & Co, operated by Butyros Ltd.

In this document, “Valen & Co”, “the Company”, “we”, “us”, or “our” refers to Butyros Ltd.

Company number: 16497512
Registered office: 124 City Road, London, United Kingdom, EC1V 2NX
Website: https://www.valentrading.com

1. Orders

1.1 All goods are subject to availability. We reserve the right to limit quantities, vary prices, and accept or decline orders at our sole discretion.

1.2 All prices are exclusive of VAT unless otherwise stated and are subject to change without notice. Errors and omissions excepted.

1.3 Product descriptions, images, and marketing materials are for illustrative purposes only and do not form part of any contract.

1.4 A minimum order value may apply and will be communicated at the time of account approval or ordering.

1.5 Delivery dates are estimates only and time of delivery shall not be of the essence.

1.6 All customers must complete a trade account application and agree to these Terms & Conditions prior to placing orders.

1.7 All sales are final. Goods are not supplied on a sale or return basis.

1.8 Title to goods shall remain with Valen & Co until payment has been received in full for all amounts due.

1.9 Risk in the goods passes to the customer upon delivery or upon collection by or on behalf of the customer.

2. Payment Terms

2.1 Credit Accounts

• Payment terms are strictly in accordance with agreed terms (typically 30 days from invoice date unless otherwise agreed in writing).

• We reserve the right to suspend supply or withhold deliveries on overdue accounts.

• Interest may be charged on overdue balances at 8% per annum above the Bank of England base rate, calculated daily.

• We reserve the right to recover goods where payment has not been made in full.

2.2 Proforma Accounts

• Payment is required in full prior to dispatch.

• Goods will not be released until cleared funds are received.

• Orders not collected or shipped within 5 working days may incur storage charges.

3. Delivery, Claims & Returns

3.1 All deliveries must be checked upon receipt and signed accordingly.

3.2 Claims for shortages or damage must be reported within 3 working days of delivery and confirmed in writing, including invoice details.

3.3 Claims may only be accepted where the delivery has been signed as “unchecked”.

3.4 Returns will only be accepted with prior written authorisation and a valid returns reference number.

3.5 Approved returns must be received within 7 days of authorisation, in original packaging and condition, at the customer’s risk.

3.6 We reserve the right to apply a handling charge of up to 20% on returned goods unless faulty or agreed otherwise.

3.7 We do not accept returns or claims relating to price fluctuations due to market conditions.

3.8 If an order is cancelled after confirmation, we reserve the right to charge an administration fee of up to 20% of the order value.

3.9 Failure to follow correct delivery inspection procedures may invalidate any claim.

4. Liability

4.1 We shall not be liable for any indirect, incidental, or consequential loss, including loss of profit or business.

4.2 Our total liability shall not exceed the total value of the goods supplied under the relevant order.

4.3 Nothing in these Terms shall limit liability where it would be unlawful to do so.

5. General Terms

5.1 A binding contract is formed upon our issuance of an order confirmation.

5.2 These Terms & Conditions apply to all orders and override any terms proposed by the customer.

5.3 Any variation to these Terms must be agreed in writing by an authorised representative of Valen & Co.

5.4 Suggested retail prices are provided for guidance only and must not be represented as official RRPs unless confirmed.

5.5 Customers must not disclose Valen & Co as a supplier without prior written consent, unless required by law.

6. International Orders

6.1 For all non-UK orders, the customer is responsible for insurance of goods during transit unless otherwise agreed in writing.

6.2 Additional duties, taxes, and import regulations are the responsibility of the customer.

7. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, and both parties agree to the exclusive jurisdiction of the English courts.

8. New Customers

For initial orders, we reserve the right to require full payment in advance before processing and dispatch.